• From any web browser type, https://pop3.123m.com (Note there is no www) or go to the www.123m.com and click on Access Account via Web-access.
• At Web-access logon prompt
  • Type in your Account Name. (e.g. sample)
• At the Enter Network Prompt:
  • User Name: Type Account Name (e.g. sample)
  • Password: Type your Password

Note: You should always logoff from the Browser when you are finished reading your e-mail to prevent unauthorized access to your mailbox.

Why is my mailbox telling me it's full when I have been deleting my messages?

If you use web-access and delete your messages on-line, they are sent to your Delete Folder first. You must go to your Delete folder and purge deleted files to reduce the size of your mailbox. To view the Delete Folder, click up the Red Up-arrow.

How do I change my 123m.com password?

Logon to our mail server using the standard web-access. (https://pop3.123m.com) Click on the options button, then change password button. The change password dialog box will appear. In the domain field, delete NTSMN1 and replace this with 123ebiz, then fill out the other fields and click ok.

Wrong Password?

For your security, our server locks your email account if multiple wrong login attempts are made. If this happens, please contact us at support@123m.com to have your account reset.

MSN Customers - Cannot send email using smtp.123m.com

First, you will need to use MSN's SMTP server. smtp.email.msn.com (MSN does not allow the use of third party SMTP servers on their network.)

Second, you need to enter your MSN email address in the email address field when setting up your email account properties. Then enter your 123m.com e-mail address in the Reply field. The end-user will only see your 123m.com email address. (MSN, does this authenticate you on their system.)

SMTP Error Message - Port 25

You may receive the following error depending on your ISP.

The connection to the server has failed.
Account: 'sample@123m.com',
Server: 'smtp.123m.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: > 10051, Error Number: 0x800CCC0E

Some ISP's block outgoing SMTP servers, such as the smtp.123m.com server to help control spamming and relaying.

To correct this, the easiest solution is to use your ISP's smtp to upload your 123m.com email. (i.e. - smtp.myisp.com) Keep the pop3.123m.com as is. Your 123m.com email account works as usual. No other changes are required.

In some cases, your ISP may open Port:25 for the smtp.123m.com if they know you are using a legitimate email provider. We can contact them for you on your behalf, or try dropping them an email requesting this change.

Other ISP SMTP servers:

Mindspring - mail.mindspring.com
MSN - smtp.email.msn.com

SMTP Error Message - Server Response: 450

You may receive the following error depending on your ISP. Thus far, we have only seen this problem with Mindspring.

Subject '', Account: 'sales', Server: 'mail.mindspring.com', Protocol: SMTP, Server Response: '450 <sample@123m.com>... Sender domain not compliant with RFC 822, section 6.2.7', Port: 25, Secure(SSL): No, Server Error: 450, Error Number: 0x800CCC78

To correct this, you need to enter your Mindspring or ISP's email address in the email address field when setting up your email account properties. Then enter your 123m.com e-mail address in the Reply field. The end-user will only see your 123m.com email address.

SMTP Authentication Error Message - Server Response: 550 Relaying is Prohibited

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'sample@123m.com'. Subject 'Test', Account: 'sample@123m.com', Server: 'smtp.123m.com', Protocol: SMTP, Server Response: '550 Relaying is prohibited', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

Click here for resolution.

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